Services

Modular. Outcome-driven. Calibrated to where you start.

Six modules along the ODI process. Pick the right entry point — from business charter to validated value proposition.

An end-to-end innovation process for predictable market success.

Over more than two decades we have built a modular innovation process that starts with your business strategy, uncovers true customer needs, quantifies them, and ends in validated concepts. Each module can stand alone — or be combined into a complete journey.

Our single KPI: the sponsor’s confidence that the initiative will succeed in the market. Everything we do serves that certainty.

Module 01 2–4 weeks

Business Charter & Customer Exploration

ODI Step 1 · Define the market

The foundation. Align leadership on the business challenge, objectives, success metrics, scope, and target customers — and immerse the team in the ODI mindset.

What you get

  • Business Charter Canvas (Miro) with ambition, value proposition, success criteria, scope, target customers, barriers
  • Introductory training materials on ODI (PowerPoint)
  • Business Charter Workshop (in-person, online or hybrid)
  • Indicative customer-centric market & needs model for iteration

Ideal when

Teams launching a new initiative who need alignment before committing budget.

Module 02 2–6 weeks · optional

Market Definition & Target Customers

ODI Step 1 · Define the market

Confirm market relevance — size, price levels, margins, growth rates — and prioritise applications, geographies and customer groups before larger investment.

What you get

  • Research framework targeting competitive solutions, growth potential and key open questions
  • AI-powered desk research and up to three subject-matter expert interviews
  • Market Definition Summary (Miro) with prioritised job executors, applications and geographies
  • Share-out workshop with your team

Ideal when

When you need to validate market attractiveness before commissioning a full ODI study.

Module 03 10–12 weeks

Customer Needs Discovery

ODI Step 2 · Uncover desired outcomes

Qualitative deep-dive answering “What do customers really want?” — capturing functional, emotional, related and consumption-chain jobs across diverse executor groups.

What you get

  • Screening survey + discussion guideline for qualitative interviews
  • Interviews with shippers / operators / specifiers / buyers across heterogeneous backgrounds
  • Job map & needs model (Miro + PowerPoint) — 50–150 outcomes per JTBD
  • Business Visioning Workshop based on the needs framework
  • Key quotes and passages from job-executor interviews

Ideal when

When you need an actionable customer needs map to inform product, segment and messaging decisions.

Module 04 14–16 weeks

Quantitative Opportunity Validation & Segmentation

ODI Steps 3 & 4 · Quantify & map opportunities

The large-scale survey that finds the sweet spot — under- and over-served needs, hidden segments with specific value-creation opportunities, and competitive (dis-)advantages.

What you get

  • Survey design + screening questions, in local language versions if needed
  • 150+ structured interviews per stakeholder group via our field partners
  • Customer needs data tool (Excel) with opportunity scores by segment
  • Quantitative Opportunity Report (PowerPoint) with opportunity landscape
  • Hand-over workshop (online) to share results across your organisation

Ideal when

When financial or strategic risk is high and you need decision-grade confidence in the opportunity.

Module 05 2–4 weeks per run

Solution Strategy & Concept Development

ODI Step 5 · Formulate the growth strategy

Translate the prioritised opportunities into a strategy: which to address first, which to defer, and what the solution architecture should look like.

What you get

  • Solution strategy & concept development workshop (in-person)
  • Solution strategy & concept development summary (Miro + PowerPoint)
  • Internal press releases for innovation communication

Ideal when

When you have the data and now need to commit to a strategic direction.

Module 06 4–6 weeks per run

Value Proposition Design & Validation

ODI Step 6 · Generate ideas, create concepts

Refine the value proposition into testable concepts and validate them with customers before R&D commits.

What you get

  • Validation bootcamp workshop (in-person)
  • Value Proposition Design & Validation summary (Miro + PowerPoint)
  • Refined press releases reflecting customer-validated language

Ideal when

When you need market-truth before launch — to lock in product fit and messaging.

Capability Building — so you don’t need us, next time.

Methodology you buy is a project. Methodology your team masters is a capability. Four programs that progressively shift ODI from “MYLES does this for us” to “we do this ourselves.”

Program 01 · 3–5 days

ODI Cohort Program

Multi-day intensive for 10–15 people from commercial, R&D, marketing, product. Participants bring real customer projects and apply ODI live.

Program 02 · 3–6 months

Applied Project Coaching

Hilfe zur Selbsthilfe. We coach your team while they run their first ODI project. Workshop facilitation, methodology reviews, milestone steering.

Program 03 · 4–8 hours

Innovation Mindset Workshops

Half-day or full-day sessions for 15–30 people. Builds shared vocabulary across functions — leadership, commercial and engineering finally argue in the same language.

Program 04 · 4–8 weeks

Certification & Train-the-Trainer

For organisations that want permanent internal ODI capability. Certified practitioners run ODI projects independently. Trained internal trainers run cohort programs themselves.

Also throughout every engagement

Project Steering

Regular online and on-site steering meetings. Decisions made together — not in a back office.

AI-Powered Desk Research

Scaled market and competitive analysis with AI — combined with human judgment. Faster to defensible assumptions.

Four common entry points. One discipline.

Which modules you combine depends on where you start today.

Use case 01

New Business Acceleration

You’re entering an adjacent market. Modules 01 → 02 → 03 → 04 → 05.

Modules 01 · 02 · 03 · 04 · 05

Use case 02

Product & Service Development

You know the market — you need clarity on the next product.

Modules 01 · 03 · 04 · 05 · 06

Use case 03

Digital Transformation & AI

You want digital initiatives anchored in the customer job — not tech trends.

Modules 01 · 03 · 05

Use case 04

Capability Building

You want ODI embedded as an organisational practice — your own cohort, your own trainers, your own projects. Four programs from workshop to certification.

Dedicated product line 01 · 02 · 03 · 04

Discovery Call · 30 min

Where do you start? We’ll recommend the right entry.